My name is Julie Koch and I am the owner of Elegant Additions. I started this business almost 30 years ago with a partner. He eventually wanted out to pursue other interests. Through a lot of hard work, perseverance and passion my team and I have grown Elegant Additions into a multi-million dollar operation, respected by manufacturers and design industry colleagues alike nationwide.
We think there are several things that set Elegant Additions apart. First, there is our love for beauty. It is this love of beauty that drives us to continuously seek out the newest, most exquisite and/or most innovative options in the plumbing and cabinet hardware categories. We carry a wide variety of European and U.S. made products that span traditional, transitional, modern, contemporary and deco in style. We like to call it jewelry for the home and are serious about the role that these accessories play in the overall look and feel of a finished room.
Second, there is our heart for service. We realize offering a selection of beautiful products built to the highest quality standards loses some of its luster if we are not dedicated to servicing these products, our colleagues and their client’s after-the-sale. So we developed a Concierge Program that is designed to help eliminate problems often found in the field before they occur. We inspect every piece before it is delivered to the field and photographically document that inspection, to insure that every piece for that order is there and shows no signs of transit or other damage. We make ourselves available to go to the jobsites to facilitate the subcontractor’s installation of our products, as needed, locally. And for out-of-state jobs we have a software program we send with the order that allows the trades to log into our system, visually capture the difficulties they may be having and communicate with us in real time, allowing our team to walk them through each step of a solution.
And finally, there are the people. We take great pride in the fact that our sales staff has more than just a solid knowledge base of the industry… collectively we have over 80 years of experience in the plumbing and hardware categories represented in our two showrooms. But you would (or should) expect a salesperson to know their industry. What you might not expect to find is that our people also have extensive knowledge about how these products are made, install and function; an unfailing eye for detail, design and style; and background expertise as varied as fine art, interior design, high end fashion and custom construction. All this adds up to more than just the typical “order taker” showroom experience but rather results in someone with whom you can both partner and trust with your project, and rely on for sound guidance in making your selections.
We encourage you to take the time to come by one of our showrooms and preview our extensive choice of world class manufacturers, meet some of our stellar salespeople, and then make us an Elegant Addition to your preferred list of resources.
President, Elegant Additions